Jayaapp Privacy Policy — Your Data, Our Responsibility

Jayaapp (jayaapp.ws) is an international online betting and gaming platform. We believe transparency and trust are the foundation of a great service, which is why this Privacy Policy is written in plain language — so you always know where you stand.

This Privacy Policy ("Policy") applies to the Jayaapp website, mobile app, and all related services. By using Jayaapp, you consent to the collection and use of information as described in this Policy.

We are committed to never collecting or using your personal information unnecessarily. We only collect what is needed to provide you with the best possible service.

Jayaapp may collect the following types of information from you:

Jayaapp does not collect any information beyond what is listed above. No additional data is collected without your consent.

Jayaapp collects your information in several ways. You will always be informed beforehand:

• Registration Form: Information you provide directly when creating an account.
• KYC Verification: Documents uploaded for identity verification.
• Payment Transactions: Information automatically collected during deposits and withdrawals.
• Website Usage: Your browsing behavior via cookies and analytics tools.
• Support Contact: What you share with us via live chat or email.
• Third-Party Verification Providers: From approved service providers for identity and age verification.

Jayaapp uses your information solely for the purposes listed below — each one aimed at giving you the best possible experience:

• Account Management: To support registration, login, and account security.
• Identity Verification: To complete the KYC process and prevent access by minors.
• Financial Transactions: To process deposits, withdrawals, and bonus distributions.
• Service Personalization: To personalise offers and recommendations based on your preferences.
• Security: To detect and prevent fraud, money laundering, and illegal activity.
• Customer Support: To address your questions, complaints, and issues.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Service Improvement: To improve platform functionality and enhance the user experience.

Jayaapp never shares your personal data with third parties for advertising or marketing purposes. You can unsubscribe from promotional emails at any time.

Jayaapp does not generally share your personal information with anyone. However, in the following limited circumstances, data may be shared with specific third parties:

• Payment Processors: Mobile Pay, Nagad, Rocket — only the minimum information required to complete your transaction.
• KYC Service Providers: Authorised third parties for identity verification.
• Law Enforcement Agencies: When required by court order or legal obligation.
• Regulatory Authority: For regular reporting to the licensing authority.
• Technology Services: Hosting, cloud storage — always under a confidentiality agreement.

These third parties are contractually bound to comply with Jayaapp's Privacy Policy and may not use your information for any other purpose.

Jayaapp uses cookies on its website and app. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: To maintain login sessions and ensure security — the site cannot function without these.
• Functional Cookies: To remember your language, theme, and preferences.
• Analytics Cookies: To understand which parts of the site are used most — completely anonymously.
• Marketing Cookies: To show relevant offers, only with your consent.

You can delete or disable cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some site features.

Jayaapp follows the highest industry standards to protect your data. Our security infrastructure is regularly updated:

• All data is stored with 256-bit AES encryption.
• All data transfers are secured via HTTPS/TLS protocol.
• Two-Factor Authentication (2FA) support.
• 24/7 security monitoring and detection of unusual activity.
• Regular penetration testing and vulnerability scanning.
• Regular data protection training for all staff.
• Physical security measures at data centres.

How long Jayaapp retains your data depends on the type of information and applicable legal requirements:

• Account Information: Retained for as long as your account is active, and for up to 5 years after closure.
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years as required by law.
• Support Conversations: Up to 3 years after resolution.
• Cookie Data: Session cookies are deleted when you close your browser; persistent cookies last up to 1 year.

Once the retention period expires, your data is securely deleted or anonymized. If a legal obligation requires it, data is kept for the duration of that obligation.

As a Jayaapp user, you have the following rights over your personal data:

• Right to Know: You can find out what information we hold about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information under certain circumstances.
• Right to Restrict Processing: You can restrict how your data is used for specific purposes.
• Right to Portability: You can receive your information in a structured, portable format.
• Right to Object: You can opt out of marketing communications at any time.
• Right to Withdraw Consent: You may withdraw any previously given consent at any time.

To exercise these rights support@jayaapp.wsSend us an email and we will respond within 30 business days. In some cases, legal obligations may prevent us from fulfilling certain requests — we will explain the reason if so.

Jayaapp is strictly for users aged 18 and above. We never knowingly collect information from minors.

• Age verification is mandatory at the time of registration.
• Accounts suspected of belonging to a minor are suspended immediately.
• If a minor's account is identified, all collected data is permanently deleted.

If you believe your child has created an account on Jayaapp, please contact us immediately support@jayaapp.wsto get in touch.

Jayaapp may update this Privacy Policy from time to time, as required by service improvements, new regulations, or changes in technology.

• You will be notified at your registered email address before any significant changes take effect.
• The date of each update will be clearly stated at the top of the page.
• Continued use of the site after any changes constitutes acceptance of the updated policy.
• Separate consent may be obtained for significant changes.

To request a previous version of the policy support@jayaapp.wsto submit a request. We retain the last 3 versions.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact Jayaapp's data protection team:

• Email: support@jayaapp.ws
• Live Chat: Available 24/7 on the Jayaapp platform.
• Response Time: Typically 1–3 business days.

For more information, visit our FAQ Page and Terms & Conditions View.